Interested in evaluating your employees’ customer service?

C3 Estrie is a college-level business/training school that provides business owners with a customer experience evaluation service by recruiting mystery customers for you.

Targeted users

Business and restaurant owners in Sherbrooke and the surrounding area


College students, under the supervision of the mentor at the C3 Estrie student entrepreneurship club


Services in French


Services provided during the school year (August to May)


$225 base price (+ consumption fees if necessary). The cost may vary depending on the number of visits desired.


C³ Estrie is an autonomous NPO managed entirely by college students with an interest in entrepreneurship. It offers a variety of services, including the mystery shopper program for local entrepreneurs, which includes:

• Two mystery shopper visits;

• Three interviews with real-life customers;

• A comprehensive, personalized and confidential report on the customer experience in your company.


The C3 Estrie office is located at Cégep de Sherbrooke.

At your service!

Mystery shopper service - C3 Estrie

Cégep de Sherbrooke
Coordinator: Pascal Marcotte 

Contact us!

Terms and conditions
This service does not provide users with a marketing plan, but rather a reflection on the customer experience at their store or restaurant.